SmallBizGenius Analysis
Getfindster is a pet tracking device that operates without monthly fees, offering peace of mind for pet owners. However, numerous customers report significant issues with subscription cancellations and poor customer service, overshadowing the product's potential benefits.
Category Breakdown
Scores based on analysis of 96 recent reviews
Subscription Cancellation Issues
1.5/10A significant number of reviewers report extreme difficulty in canceling their Findster Care subscriptions, even after multiple attempts to contact customer service. Many customers describe having to cancel their credit cards or involve their banks to stop recurring charges, with some even claiming the company continued to charge them even after the pet had passed away.
25 reviews mention thisCustomer Service
2.0/10Many reviewers express dissatisfaction with Findster's customer service, citing unresponsive support, unhelpful replies, and a general lack of assistance in resolving issues. Some reviewers report being completely ignored, while others describe receiving rude or dismissive responses.
22 reviews mention thisTracking Accuracy & Reliability
6.0/10Reviewers offer mixed feedback on the accuracy and reliability of Findster's tracking capabilities. Some users praise its accuracy and ability to locate their pets, while others report frequent disconnections, inaccurate location data, and poor performance in wooded areas.
20 reviews mention thisProduct Quality & Durability
5.5/10Some reviewers praise the durability of the Findster modules, while others report issues with the device breaking or malfunctioning after a short period of use. Some also mention problems with the attachment mechanism, leading to lost modules.
10 reviews mention thisPeace of Mind
8.0/10Several reviewers highlight the peace of mind that Findster provides, knowing they can track their pets' whereabouts. They appreciate the ability to monitor their pets' location and activity, especially in off-leash environments.
15 reviews mention thisApp Functionality
7.0/10Some reviewers find the Findster app easy to use and appreciate its features, such as activity tracking and historical data. However, others mention issues with the app disconnecting or not updating properly.
8 reviews mention thisPros & Cons
What Customers Love
"Like that there's no subscription necessary."
"It reduced our stress level knowing where Wilbur is..."
"Very accurate. Had issues for first week where it showed wrong position but since then it's exactly showing where the cat is."
"The App is easy to use."
"Great peace of mind when training new commands."
Common Complaints
"Absolute scam artists. They ignore any and all requests to stop the payment subscription for their care package."
"Every email has been ghosted."
"The product stopped tracking our animals when then went into the densely treed areas around our house..."
"Findster Duo is a shoddily made product that will break after a few uses."
"It has a rubber attachment that fits very weakly over a metal stud that is continually coming unattached so easily lost."
Common Questions About Getfindster
Answers derived from customer review patterns
Is Getfindster legit and trustworthy?
Whether Getfindster is legit is questionable, given the significant number of negative reviews. While some users report positive experiences with the product's tracking capabilities, a large portion of reviewers describe being scammed by unauthorized subscription charges and unresponsive customer service. The numerous complaints about billing issues and difficulty canceling subscriptions raise serious concerns about the company's trustworthiness. Potential customers should proceed with extreme caution and be prepared to closely monitor their accounts for unauthorized charges.
Based on 45 reviewsDoes Getfindster have good customer service?
Based on the reviews, Getfindster's customer service is generally considered poor. Many reviewers report difficulty getting in touch with customer support, and those who do often receive unhelpful or dismissive responses. A common complaint is that the company ignores requests to cancel subscriptions, leading to ongoing charges. The lack of effective customer support is a recurring theme in negative reviews.
Based on 30 reviewsIs Getfindster worth it for small business?
For small businesses that need to track pets, Getfindster's value is questionable due to reliability and support concerns. The potential cost savings from avoiding monthly fees are offset by the risk of encountering billing issues and unresponsive customer service. Businesses relying on this product may face disruptions and added administrative burden due to these problems. Other tracking solutions with more reliable support and billing practices might be a better choice.
Based on 20 reviewsWhat is Getfindster's return policy like?
The reviews do not provide sufficient information to accurately describe Getfindster's return policy. However, some reviewers mention difficulties in getting refunds or resolving issues with their orders, which may indicate potential challenges with the return process.
Based on 2 reviewsWhy are customers having trouble canceling Findster Care subscriptions?
Customers are having trouble canceling Findster Care subscriptions due to unresponsive customer service and a lack of clear cancellation procedures. Reviewers report that their emails and requests to cancel are often ignored, leading to continued billing. Some customers have had to resort to canceling their credit cards or involving their banks to stop the charges, indicating a systemic issue with the company's subscription management practices.
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